Toxic Behaviors in Healthcare: How Everyday Civility Increases Patient Safety and Team Performance
Why do some professionals seem to get away with bad behavior? Everyday civility is more than being nice. It’s about evidence-based practices that make a difference in patient safety, team performance and the bottom line. Dozens of strategies will help you promote respectful engagement and uphold The Joint Commission standards to address disruptive, toxic behaviors.
Seminar Objectives
- The bottom-line effects of disruptive, toxic behaviors on staff performance and patient safety
- The impact of workplace incivility on your organization’s culture and team dynamics
- Large-scale techniques that translate into your performance management system
- Assessment tools to identify and counsel those who enable bad behaviors of others to continue—those we term “toxic protectors” and “toxic buffers”
- Three templates to offset toxic behaviors with bosses, direct reports and peers
- A new performance management system that most successfully impacts patient safety and team performance
- Innovative ways to hire and fire more effectively than you have ever done before
Who should attend?
- Senior executives, middle managers, clinical leaders (physicians and nurses) and risk managers.
