Administrative Fellowship Webinar
Administrative Fellowship Webinar
July 30 @ 6:00 pm - 7:00 pmFree
Faiza is a global healthcare leader offering more than 12 years of progressive experience in healthcare management, with expertise in developing offerings that optimize health system performance in both traditional and value-based environments. She is currently a Managing Consultant in BRG’s Health Performance Improvement Practice, part of the Portfolio Optimization Practice, which specializes in developing offerings that optimize health system performance in both traditional and value-based environments.
Faiza has assisted hospitals and health systems, globally, with green-field projects, ambulatory network development, system integration, and change management. She leverages her industry experience, in combination with her training in LEAN and Six Sigma, to guide health care executives on operations, strategy and business development, with a focus on medical group operations, network integrity, service rationalization and optimization with an emphasis on regional growth and expansion in highly competitive markets. She brings forth well-developed professional skills, in ideation, evaluation, and implementation, set with a global mindset and results-driven approach.
Jennifer Ho is a Master of Healthcare Administration and Business Administration (MHA/MBA) student at the University of Houston-Clear Lake. After graduating from the University of Houston with her bachelor’s degree in public health, she worked in Vietnam editing grants for water and sanitation efforts in schools, organizing fundraisers for people with disabilities, and developing teaching curriculum for children struggling with their HIV diagnosis. Jennifer spent the past few years at MD Anderson Cancer Center where she has strengthened her knowledge of clinical trials, diversity and inclusion efforts, and process improvement. While pursuing her MHA/MBA, she received five graduate scholarships and placed in three case competitions. Jennifer is a proud co-founder of the Association of Asian Healthcare Leaders (AAHL) and continues to find opportunities to provide mentorship to those interested in pursuing a career in healthcare administration. Jennifer is excited to move to Baltimore and start her Administrative Fellowship at Johns Hopkins Medicine in July.
Megna graduated with a Bachelor of Science in Health Science with a minor in Business Administration from Boston University. Megna has had work experience as a personal care aid, Medical Assistant, Research Assistant and worked at Dana-Farber Cancer Institute in the Revenue Integrity Department. She most recently completed a summer internship with a consulting firm- Berkeley Research Group in the Healthcare Process Improvement Division where she engaged in portfolio optimization and evaluation initiatives for various health systems. Since completing her Masters of Healthcare Administration from The George Washington University, Megna has joined Mayo Clinic, Rochester, for her fellowship.
Austin was the 2020-2021 UTMB Health System Administrative Fellow. Austin attended Southwestern Oklahoma State University (SWOSU) for his Bachelor degrees in Healthcare Administration and Finance. He then completed his Master of Health Administration in May of 2020 at Saint Louis University. In his role as Administrative Fellow, Austin rounded with various Health System leaders to learn about their various areas. He also completed early projects in the Operating Room with Supply Chain and worked with Ambulatory leadership on improving the way referrals are handled.
After completing initial projects and rounding with leaders across the Health System, Austin was able to commit most of his time to the Health System Optimization Office. During this phase of his fellowship, he was immersed into Lean Six Sigma improvement tools and the larger Lean Management System. Studying and practicing Lean methodology has had a tremendous impact on Austin and he has transitioned into a role with this team doing process improvement work as a Lean Process Improvement Coordinator.
Jessica Mussatto, MHA
Program Manager, Access Services Department
Jessica currently serves as the Program Manager of the Access Services Department at the University of Texas Medical Branch. She oversees the Access Center, which answers UTMB phones 24/7 and supports functions such as appointment making for the outpatient clinics and nursing triage. Before joining the Access Center, Jessica was a Project Manager for UTMB Ambulatory Operations. As a Project Manager, she had responsibility for leading projects and process improvement initiatives for the nearly 90 clinics, as well assisting with enterprise level data analysis and management.
Jessica joined UTMB in 2018 as an Administrative Fellow for the Health System. During her fellowship, she had the opportunity to work on the opening of the UTMB Clear Lake Campus, a Joint Commission Survey, and several process improvement initiatives across various health system departments.
Jessica earned her Bachelor of Science in Biology from Texas Christian University in Fort Worth and completed her Master of Health Administration in May 2018 at the University of North Texas Health Science Center, also located in Fort Worth.
Cody was born and raised in Austin, Texas before moving to College Station, Texas to pursue higher education. He received a BS in Biomedical Science with a focus on human medicine from Texas A&M University and graduated with cum laude Honors. He then went on to pursue his Masters in Health Administration from Texas A&M Health Science Center and graduated with Honors from that program as well. During his 6 years in College Station, Cody held a variety of positions at College Station Medical Center including Director of the Emergency Department Clinical Scribe program and Project Manager for their Chest Pain Center Accreditation program. During his graduate studies he had the opportunity to work at Duke University Hospital in Durham, North Carolina where he assisted in the establishment of a medical home pilot for high-risk and under-insured patients. He was also an active member in Alpha Phi Omega and contributed hundreds of hours of community service to the Bryan/College Station communities.